Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our services, participate in our coaching programs, or contact us for support. This includes your name, email address, phone number, apartment size, organization preferences, and payment information.

We also automatically collect certain information about your device andge of our platform, including IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our organization services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and promotional offers.

Your apartment size and organization preferences help us customize room-by-room templates and recommend appropriate storage solutions from our curated retailer partnerships.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform, conducting business, or serving you.

We may also disclose your information when we believe release is appropriate to comply with law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security and Storage

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption both in transit and at rest.

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, understand how you use our services, and provide personalized content and recommendations.

You can control cookie settings through your browser preferences. For detailed information about our cookie practices, please refer to our Cookie Policy.

Third-Party Services and Integrations

Our platform may integrate with third-party services, including payment processors, analytics providers, and retail partners. These services have their own privacy policies, and we encourage you to review them.

We are not responsible for the privacy practices of these third-party services, though we carefully select partners who maintain high privacy standards.

Marketing Communications

With your consent, we may send you promotional emails about new organization templates, storage products, coaching opportunities, and other updates. You can opt out of these communications at any time by clicking the unsubscribe link in our emails.

We may still send you transactional emails related to your account, purchases, or service updates, as these are necessary for the operation of our services.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can manage your account settings, subscription preferences, and privacy choices through your user dashboard.

If you wish to delete your account entirely, please contact us, and we will process your request in accordance with applicable laws and our data retention policies.

International Data Transfers

As we operate from and serve customers internationally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

By using our services, you consent to the transfer of your information to and other countries where we operate.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your subscription plus a reasonable period thereafter.

Organization templates and coaching session records may be retained longer to improve our services and provide continuity of care.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@orvynhill.com
Phone: +81 3-6263-2511
Address: 1-2-3 Kanda-Jimbocho, Ginza Ohmi Building, 3-7-3 Ginza, Chuo-ku, Tokyo 104-0061